At OuistoreFulda, we pride ourselves on delivering not just clothing but a seamless shopping experience. Our shipping policy has been carefully designed to keep things simple, transparent, and hassle-free. Please review the details below to ensure you’re familiar with how our shipping works.
Where We Ship
We currently offer exclusive shipping within the United Arab Emirates. Whether you’re based in Dubai, Abu Dhabi, Sharjah, or any other city, we’re here to get your orders delivered efficiently and on time.
Order Cut-Off Time
To ensure prompt processing, orders placed before 6:00 PM (UAE Time) on business days will begin processing the same day. Orders received after this time will be processed on the following business day.
Delivery Timeline
We strive to get your order to you as soon as possible while maintaining our quality standards. Here’s what to expect:
- Handling Time: 1 to 3 business days (Monday to Friday)
- Transit Time: 7 to 12 business days (Monday to Friday)
Please note that the shipping timeline starts from the day your order is dispatched, not the day you place your order.
Possible Delays
While we do our best to meet the estimated delivery timeline, certain factors beyond our control may cause delays. These can include:
- Customs inspections and clearance
- Incorrect shipping information provided at checkout
- Natural events, pandemics, or other unexpected disruptions
If your order experiences a delay, we’ll do everything in our power to assist you and keep you updated.
Shipping Costs
We believe that great service doesn’t come with hidden fees. That’s why we offer free standard shipping on all orders within the UAE—no minimum spend, no conditions.
Delivery Method
Your order will be handled by trusted delivery partners, including UPS, DHL, FedEx, or USPS, depending on your location and service availability.
Note: Orders are processed only on business days (Monday to Friday). We do not process orders on public holidays.
Shipment Confirmation & Tracking
Once your order is shipped, you will receive a confirmation email containing your tracking details. The tracking ID typically becomes active within 24 hours, allowing you to follow your order every step of the way.
Business Days
Our business operations run from Monday to Friday, excluding public holidays. Orders placed on weekends or holidays will be processed on the next working day.
Additional Information
If Your Order is Delayed or Missing
If your order doesn’t arrive within the specified timeframe, we recommend contacting the courier directly using your tracking ID. Should the issue remain unresolved, please reach out to our customer support team at support@ouistorefulda.shop for further assistance.
Incorrect Shipping Information
Mistakes happen, and we understand that. If you notice an error in your delivery address, please contact us immediately at support@ouistorefulda.shop or call (+971) 55 833 4858. Address modifications can only be made within 24 hours of placing the order. After this window, if the package is already in transit, changes won’t be possible.
In cases where the order is returned to us due to an incorrect address, customers will be responsible for the shipping fees associated with re-delivery.
Order Cancellations
Changed your mind? No problem! We allow order cancellations within 24 hours of confirmation. Just contact our customer service team at support@ouistorefulda.shop. Once the order has been dispatched, cancellation is no longer possible, but you can refer to our return policy for further instructions on how to return your product.
Damaged Items
We take great care in packaging your items, but if your order arrives damaged, please get in touch with us right away. To help us process your request faster:
- Take a clear photo of the damaged item.
- Send it to support@ouistorefulda.shop with your order number and a brief description of the issue.
You can request a free replacement or a refund, depending on your preference.
Thank you for choosing OuistoreFulda! We’re committed to making every step of your shopping experience as smooth and enjoyable as possible. For any further questions or concerns, don’t hesitate to reach out to us.
CONTACT INFORMATION
Business Name: OuistoreFulda
Address: Sheikh Zayed Road, 4th Interchange – Al Barsha – Al Barsha 1 – Dubai
Phone: (+971) 55 833 4858
Email: support@ouistorefulda.shop